Shipping & Delivery

What are your shipping and processing times?

Priority Shipping Times

Australia: 4 - 9 Business days

New Zealand: 6 - 12 Business days

United States: 5-10 Business days (Depending On State)

United Kingdom: 5 - 10 Business days

Everywhere else: 6 - 12 Business days

Our Processing Times

Orders take 1-2 business days to process after placing the order.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you have trouble finding your tracking information, please contact support@heykeratin.com for assistance. 

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have any other questions, feel free to contact us at support@heykeratin.com