Dispute Resolution Center

We're committed to resolving any concerns quickly and fairly. Please review the information below before submitting a dispute.

Before You File a Dispute

Please try the following before submitting a dispute:

• Check your order confirmation email for delivery estimates and tracking info.
• Review our Refund Policy and Shipping Policy for relevant timelines.
• Allow the full estimated delivery window to pass before reporting a missing order.
• Contact our support team and allow 24–48 hours for a response.

How Our Dispute Process Works

Expected Timeline

• Acknowledgment Within 24 hours of submission, you'll receive a confirmation email with your case reference number.
• Investigation 1–3 business days. We review your order history, communications, and any supporting evidence.
• Resolution Offer 3–5 business days. We present a resolution such as a refund, replacement, store credit, or other remedy.
• Escalation (if needed) 5–10 business days. If you're not satisfied, your case is escalated to a senior team member for further review.

What Can Be Disputed?

• Order not received — Your order has not arrived within the estimated delivery window.
• Wrong item received — The product delivered does not match what you ordered.
• Damaged or defective product — The item arrived broken, damaged, or not functioning as described.
• Billing discrepancy — You were charged an incorrect amount or charged multiple times.
• Unauthorized charge — A charge appeared that you did not authorize.
• Refund not received — An approved refund has not been processed within the stated timeframe.

Submit a Dispute

Full Name *

Email Address *

Order Number *

Dispute Type * Select a reason Order not received Wrong item received Damaged or defective product Billing discrepancy Unauthorized charge Refund not received Other

Describe Your Issue *

Preferred Resolution Select preferred outcome Full refund Partial refund Product replacement Store credit Other (describe above)

Submit Dispute

By submitting this form, you agree that the information provided is accurate to the best of your knowledge. We will respond to your dispute within 24 hours.

Your Rights

We believe in transparent and fair resolution for all customers. You have the right to:

• Receive a timely response to your dispute.
• Have your case reviewed thoroughly and impartially.
• Escalate your dispute if you are unsatisfied with the initial resolution.
• Request a full explanation of any decision made regarding your case.
• Contact your payment provider (bank or credit card company) at any time if you feel your dispute has not been adequately addressed.